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Network and system faults are not bound by business hours. At any moment, a virtual machine could go offline or the network could go down. IT infrastructure must be available 24/7*365 with little downtime to accommodate the growing popularity of work-from-home and hybrid models.
NOC Services are any services provided by a remote network operations centre (NOC) to monitor and fix problems with other systems, such as servers, networks, applications, databases, and workstations. While there may be benefits to implementing a NOC in-house, small and medium-sized Managed service providers and IT service organizations typically find that the high expense and administrative burden of doing so hinder them from expanding. The solution to this issue is to pair up with a Trusted NOC Service partner, who can provide a workforce that is already accredited and trained to work under your brand and according to your protocols from day one. Briefly put, networking allows staff members to work from mobile and/or remote devices that are frequently situated away from a physical location.
To guarantee the best level of service, our technical team also consists of senior professionals that have undergone extensive training.
Customers that require support outside of normal business hours have the option to subscribe to an extended Help Desk and gain access to after-hours support options such as toll-free calling, email, online chat, or the creation of tickets from their workstation.
It is the responsibility of the MSP to provide customers with weekly and monthly reports that detail the services that have been provided to assist them in effectively communicating the value that they offer.
The NOC Services team collaborates with you to quickly onboard new clients by utilizing industry best practices for alert settings, notification rules, policy modules, and more. They do this by working with you.
With our dedicated services and hybrid models, we can provide a solution that best matches your needs, regardless of the size of the partner. Deliver our solutions to your customers as a completely branded or white-label service; we are incredibly versatile and have a wide choice of options to match your individual service and budget requirements.
By working with us, MSPs and VARs may increase recurring income streams and maximize profits. We have highly qualified NOC teams with certified engineers in a wide range of technical domains, including operating systems, networking, backup, database, security, and virtualization, among others. Create a personalized solution that meets your specific requirements.
As your service partner, we can help you stay competitive in the market by increasing your recurring revenues and margins. As a service provider, you can avoid large upfront setup expenses and enjoy a preferred pricing structure. Our goal is to work closely with you to satisfy your budget and service needs.
Allow us to work with your existing technologies to simplify your remote management procedure. Maintain consistency while capitalizing on your existing tools and team expertise.